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    Clearing & Settlement

    • For all clearing-related questions, financial settlement and invoicing
    • Available from 7:30 am to 7:00 pm CET
       
    +49 341 24680-444 +49 341 24680-409 (Fax) clearing@ecc.de

    Physical Settlement

    • For questions concerning physical delivery
    • Available 24 hours, 7 days a week
       
    +49 341 24680-345 +49 341 24680-409 (Fax) physical-settlement@ecc.de

    Member Readiness

    • For all admission-related questions
    • Available from 9:00 am to 6:00 pm CET

    ECC & KYC (clearing and KYC related requests)
    T +49 341 24680-261
    memberreadiness@ecc.de

    Customer Care Team (Customer Support)
    T +33 1 70 36 33 42
    membership@eex.com

    Direct Clearing

    • For all questions concerning Direct Clearing processes (limit, collateral and payment)
    • Available from 7:30 am to 7:00 pm CET
    +49 341 24680-444 direct.clearing@ecc.de